LeWellness / Fitness technology / Mobile
The membership that means more.
Led UX/UI design for a fitness membership app — turning a basic membership into a multi-layered experience spanning workout tracking, social community, session planning, and remote gym access, grounded in a real member persona and positioned to cover ground three competitors each only partially addressed.
Agency
Lanxin Tech
Role
UX/UI Designer
Period
2017 - 2018
Engagement
Full-time
Industry
Fitness technology
Access
Turned the phone into a self-service membership and gym-entry tool
Scheduling
Reduced friction from booking through arrival and workout planning
Habit
Connected progress, planning, and community to support continued engagement
Fitness had to fit into an unpredictable day.
LeWellness offered only basic services through its website, but members increasingly wanted the speed and flexibility of a mobile app. The launch of staff-free remote gym locations made a seamless, fully mobile experience urgent — bookings, payments, and gym entry all needed to work from a phone, unsupervised. The app became the bridge between scheduling, membership, access, and progress.
01
Booking needed to work in real time
Class spots and trainer availability had to update the moment they changed, not on a delay.
02
Membership had to become self-service
Renewals, upgrades, and account changes couldn’t depend on a staffed front desk.
03
Remote gym access had to work without staff
Staff-free locations meant the phone itself had to become the entry point.
View competitive positioning
Next-Gen Fitness meant covering all six core features at once — mobile booking, membership, remote access, flexible payment, tracking, and community. Three real competitors each covered part of that; none covered all of it.
| Feature | Hosa Fitness · 浩沙健身 | Hilefit · 乐刻健身 | Supermonkey · 超级猦猦 |
|---|---|---|---|
| Mobile Booking & Scheduling | Limited (some via WeChat) | Mobile supported | App-based booking |
| Membership Management | Mostly handled in-club | Partial (renewals online) | App-based self-service |
| Remote Gym Access (staff-free) | Traditional staffed gyms | Traditional access | Staff-free studios |
| Flexible Payment Options | Monthly/yearly only | Some flexibility | Pay-per-class model |
| Workout Tracking & Progress | Not provided | Basic tracking | No tracking |
| Social Community Features | No community features | Basic WeChat groups | Strong community marketing |
Real Next-Gen Fitness radar comparison
Designed around an unpredictable schedule.
Chen Ying
Working mother · fitness member
Needs
- Flexible booking
- Mobile membership management
- Real-time schedule visibility
Behavior
- Manages daily life from her phone
- Often decides late
- Relies on group classes for motivation
The app had to reduce friction at the exact moment her schedule changed.
View full persona
Chen Ying · 陈颖
Working Mother & Fitness Member
Age
35
Location
Beijing, China
Occupation
Mother of two, part-time marketing consultant
Chen Ying balances work and family life, relying on group fitness classes like yoga and Zumba to relieve stress. Her schedule is unpredictable, so flexibility is essential — she manages most of her household life from her phone and expects her gym to offer the same convenience.
Goals
- Easily join group fitness classes
- Manage her and her husband’s memberships together
- Explore new classes and stay engaged
Pain points
- Struggles to grab a class spot at the last minute
- Frustrated by offline-only membership renewal
- Wants real-time class schedule and update visibility on mobile
Behaviors
- Runs daily life by phone — school runs, shopping, transportation
- Open to new fitness concepts, provided they fit her flexible lifestyle
- Active in online fitness communities and groups for motivation
Not just a booking app — a membership experience.
Six stages carry a member from first hearing about the gym to sharing workouts with other members, each handing off to the next.
Discover, Join & Manage
Home surfaces the next reservation and featured classes; wallet and account carry balance, points, and linked payment methods.
Book & Access
A reservation card with a time window and a scan-to-enter prompt — the phone becomes the key 15 minutes before the session.
Workout & Track
A weekly activity strip, daily stats, and a weight-trend chart sit alongside a class browser and self-training scheduler.
Social & Community
Members interact with each other, join challenges, and share workouts — motivation that outlasts a single session.
Visual foundation
Gradient · PT Sans · mobile hierarchy
View full journey detail
Discover & Join
- Learns about gym online
- Downloads app
- Signs up or purchases membership
Manage Membership
- Views membership status
- Renews or upgrades plan
- Updates personal info
Book Sessions
- Checks trainer availability
- Books personal training or group class
Social & Community
- Interacts with other members
- Joins challenges, shares workouts
Workout & Track
- Uses app to track exercises
- Monitors progress over time
Access Gym
- Books gym session
- Uses digital key to enter remote gym
View visual system details
A gradient carries the brand across surfaces, the logo contributes two accent colors, and a two-tone text system keeps the whole product feeling clean and trustworthy rather than busy.
Gradient
#0180CD → #00F2FE
Logo colors
#9CC811
#EB5757
#FFFFFF
Text colors
#061237
#5D5D5D
Typography — PT Sans
Display
32px · 100% · Medium
Header
20px · 150% · Bold
Body
12px · 125% · Regular
Label
10px · 150% · Semi-bold
Caption
8px · 125% · Regular
From intent to entry, without staff intervention.
After booking a gym session or group class, a member gets a reservation card with a time window and a scan-to-enter prompt — 15 minutes before the session, their phone becomes the key.
Reservation & QR entry
The experience continued after the workout.
01
See progress
Activity, weight, and history — visible at a glance, not buried in a log.
02
Plan next action
Self-training and classes on a shared schedule, so the next session is never a separate decision.
03
Stay engaged
Community, challenges, and shared workouts keep motivation going between sessions.
What this project demonstrated.
Mobile UX
End-to-end fitness journey
Booking, gym access, and progress tracking connected into one continuous mobile experience instead of separate tools.
Service Design
Membership, payments, and operations, connected
Scheduling and gym operations were designed as one connected system with membership and payments, not separate flows.
Self-Service
Remote gym use without staff dependence
QR-code digital key access turned an unsupervised, staff-free location into a real, usable product feature.
Habit Support
Planning, tracking, and community, together
Session planning, progress tracking, and social features combined into one mobile experience that supported the habit, not just the booking.
Learning
A fitness app should remove friction before the workout and reinforce motivation after it.
Additional process documentation and historical presentation material is available on Behance.
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